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Data protection

Information about how data is processed when you use this site and about email communication 

We are herewith pleased to inform you, pursuant to Article 13 of the EU General Data Protection Regulation (GDPR), about how your personal data is processed when you use our website and communicate with us via email.

Data controller
Compleo Charging Solutions AG
Oberste-Wilms-Strasse 15a
44309 Dortmund

T: +49 2306 923 70
F: +49 2306 923 790
USt-ID: DE 201555485

Board Members: Georg Griesemann, Checrallah Kachouh, Jens Stolze
Chairman of the Supervisory Board: Dag Hagby
Responsible person within the meaning of § 55 para. 2 of the German Interstate Broadcasting Treaty (RStV): Georg Griesemann

You can reach our external data protection officer at
Karsten Schulz
M: +49 151 22631968

Description of processing
We process the following personal data in connection with your visit to our website:

Provision of content and logging
The web server's access logs record which pages were accessed and at what time. The logs contain the following data: IP, directory protection user, date, time, pages viewed, protocols, status code, volume of data, referrer, user agent, accessed hostname.

The IP addresses are stored anonymously. For this purpose the final three characters are removed, i.e. becomes 127.0.0.*. IPv6 addresses are also anonymized. The anonymized IP addresses are retained for 60 days. Information about the directory protection log user is anonymized after one day. 

Error logs recording erroneous page views are deleted after seven days. In addition to the error messages they also include the accessing IP address and, depending on the error, the accessed website.

The legal basis for processing lies in our legitimate interest, pursuant to Art. 6 para. 1 (f) GDPR, to operate the website and be able to investigate technical occurrences or security-related incidents. The data is automatically deleted after 30 days.

Some of the pages on our website use so-called cookies. Cookies are harmless to your computer and do not contain viruses. Cookies serve to create an even more user-friendly, effective and secure user experience. Cookies are small text files that are stored on your computer by your browser.

Most of the cookies that we use are so-called "session cookies". These are automatically deleted at the end of your visit. Other cookies remain on your end user device until you delete them. These types of cookie enable us to recognize your browser again during your next visit.

You can configure your browser to inform you about the setting of cookies, to only allow cookies to be set in individual cases, to prevent the acceptance of cookies in certain cases - or in general - and to activate automatic deletion of cookies upon closing your browser. Deactivating cookies may limit the functionality of this website.

Transfer of data to third parties

  •       YouTube

On our home page we show a pop-up window with a YouTube video. To enable this function your IP address is transmitted to YouTube. The legal basis is Art. 6 para. 1 (f) GDPR. You have the right to object to such processing pursuant to Art. 21 GDPR.  

  •       Google Maps

On our subpage "Contact"/Directions we show a map from Google Maps. Your IP address is again transmitted to Google Maps. The legal basis is Art. 6 para. 1 (f) GDPR. You have the right to object to such processing pursuant to Art. 21 GDPR.

  •       Jquery

For technical reasons, design elements of this website are downloaded from Your IP address is again transmitted to . The legal basis is Art. 6 para. 1 (f) GDPR. You have the right to object to such processing pursuant to Art. 21 GDPR.  

Google Analytics
This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses so-called "cookies", text files placed on your computer which make it possible to analyse how you use the website. The information generated by the cookie about your use of the website is normally transmitted to and stored by Google on servers in the United States.

However, if IP anonymization is activated on this website the Google user's IP address will first be truncated within the geographical area of the member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will your complete IP address be transmitted to a Google server in the USA and truncated there. IP anonymization is active on this website. On behalf of the operator of this website, Google will use this information for the purpose of evaluating how users use the website, to compile reports on website activity and to provide other services relating to website and internet usage for the website operator.

Google will not correlate your IP address – which is transmitted by your browser in the context of Google Analytics – with any other data held by Google. Users can prevent the installation of cookies by selecting the appropriate settings in their web browser software; however we draw users' attention to the fact that they may, in this case, not be able to use the full functionality of this website. Users can furthermore prevent the data relating to their usage of the website (including their IP address) that is generated by the cookie from being tracked and processed by Google by downloading and installing the browser plugin which is available at the following link:

As an alternative to the browser plugin or in browsers on mobile devices, please click on this link to prevent tracking by Google Analytics on this website in future. This will set an opt-out cookie on your device. To delete your cookies you must click this link once again.

In order to provide a technically flawless online offer, we use the Smartlook analysis software from s.r.o., Millay Horakove 13, 602 00 Brno, Czech Republic.

This software records anonymised mouse movements and interactions on the page. Your personal data will not be transferred and no record will be assigned to any user. If personal data of you or a third party is displayed on the Website, Smartlook will automatically fade it out and does not record it at any time.

If you do not agree with the recording, you can deactivate it using the opt-out switch under Smartlook Opt-Out.

Email communication
If you send us an email your data will be processed as follows: Your email, together with your sender address, message and meta data arrive in our email system and are automatically stored in an archive. The mail archive is operated for the purpose of taxation verification and is protected by its own authorisation system. The data in the mail archive is automatically deleted after 10 years.

We use your data for the duration of communication with you. On the basis of the legitimate interest pursuant to Art. 6 para. 1 (f) GDPR we store your contact information so that we can re-establish contact with you at a later time. You have the right to object to such processing pursuant to Art. 21 GDPR.

Your rights as a data subject
In accordance with the GDPR you are entitled to the following:

  • Pursuant to Art. 7 para. 3 GDPR you have the right to withdraw consent you have granted to us at any time with future effect.  
  • Pursuant to Art. 15 GDPR you have the right to request information about your personal data that we have processed.
  • Pursuant to Art. 16 GDPR you have the right to request the rectification or completion of your personal data that we have stored. 
  • Pursuant to Art. 17 GDPR you have the right to request the erasure of your personal data that we have stored.
  • Pursuant to Art. 18 GDPR you have the right to request restriction of processing of your personal data that we have stored. 
  • Pursuant to Art. 20 GDPR you have the right to receive your personal data that you have provided to us in a usable format. 
  • Pursuant to Art. 21 GDPR you have the right to object to our legitimate interests. To do this, send us a corresponding email via the menu item "Remarks". 
  • Pursuant to Art. 77 GDPR you have the right to lodge a complaint with a supervisory authority. Lodging a complaint with the data protection supervisory authority. Your competent supervisory authority is the authority at your place of habitual residence. You can find a list of the supervisory authorities here: