Compleo is happy to help you
Hardware
Product and sales enquiries
Are you interested in charging infrastructure but not yet a Compleo customer?
Are you planning a specific project and looking for an individual solution for your requirements? Here you can request our competent advice for business customers.
Your request
Hardware service requests
If you need help with hardware problems, e.g. troubleshooting, repairs or warranty enquiries, our hardware service team is at your disposal. The hardware team is working at best to provide you with support as soon as possible.
Please complete our web form so that your enquiry can be processed and registered in our system. You can provide detailed information.
Information about your hardware invoice
Please send your questions about a Compleo invoice to the following e-mail address. This is how you can reach the team directly.
Software
Enquiries about vaylens portal, services, and API
For billing enquiries and technical support, please contact: help@emobility.software
For questions about your subscription to Compleo ENTERPRISE (previously known as wallbe HUB Portal), please contact: wallbe-hub@vaylens.com
Important note for software customers and partners
Compleo Charging Software and its eOperate Portal have become vaylens.
That's why your account has an improved user interface. All functionalities remain the same.
Log in and check your notifications to learn more
Real-time information: Our system status can always be checked following this link.